Don’t want to stand in line? There’s an app for that


Physically standing in line for a building permit application or plan review is so 2019.

That’s why Douglas County Community Development has implemented an appointment scheduling and queue management system called QLess.

The software will allow the public to submit or pick up permit applications, assess plan review or ask general questions.

“The QLess system will help to modernize the permitting process and allow residents, employees, and business owners to be more productive and efficient with their time, while providing an improved opportunity for our staff to communicate with our customers,” said Tom Dallaire, Director of Community Development.

Using QLess customers can remotely sign into a queue so they use their time for other activities while still being in line. Once signed in, QLess will send text messages updating the customer’s wait time and allow them to move back in the line if they can’t be there in time for their appointment. Those who sign in on location will be given an estimated wait time, allowing them to leave and come back if necessary.

“QLess is much like software designed to allow you to sign into a restaurant’s waiting list before you arrive,” said Dallaire. “The great thing about the program is that it will adapt as more people use the system, providing even more accurate wait times for customers. This is one of many ways in which we are working to makes the permitting process as user-friendly and convenient as possible.”

QLess is available on both Android and iOS devices or can be accessed at

Community Development is located on the second floor of the Minden Inn, 1594 Esmeralda Ave. Minden.


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