Unemployment benefit payments delayed
A computer error could result in some people receiving their unemployment insurance benefit payments late, the Department of Employment, Training and Rehabilitation announced on Tuesday.
The error is causing issues processing claims for benefits for this week, said department Director Frank Woodbeck.
“We have isolated the problem, but the number of people affected has not been determined just yet, Woodbeck said. “However, please rest assured we will work overtime until the problem is resolved and all benefits are paid. We understand the frustration this may cause and we deeply apologize for the inconvenience.”
The department traditionally receives a greater number of calls than usual during this post-holiday season, which is further causing delays for callers accessing the telephone claims system.
The department is asking clients to use the website to file their regular claims and to receive up to date information on this issue to help ease the congestion in the telephone system, Woodbeck said. “We will do everything possible to keep claimants informed of the latest developments in this situation.”
The Unemployment Insurance Call Center hours will be extended, beginning Wedmesday, as a result of computer system issues and a seasonal increase in demand.
All calls received prior to 5 p.m. each day will receive assistance from a customer agent. The Unemployment Insurance Call Center will be accepting calls 8 a.m. to 5 p.m. Monday through Friday.