It’s a big mess at DMV
Douglas County Assessor Barbara Byington was close to shutting down the Department of Motor Vehicles office at Stateline Thursday because of problems with the state’s new computer sytem.
She told Douglas County Commissioners that the wait for customers has become interminable because of problems with the Genesis computer system. The Stateline office is a satellite operation for DMV for the convenience of Lake residents.
“It’s a piece of junk,” she said of the $35 million computer system. “We just have a mess at Lake Tahoe. When we input the information, it takes an hour when it used to take 15 minutes,” she said.
“I wanted to come to say, ‘Let’s close the office,’ but I don’t think that’s the answer for the eight people we can help in a day,” Byington said.
The county gets $2 per transaction, and Byington said staffers were staying as late as 11 p.m. after the office closes to complete the processing.
Byington said the situation is not going to improve and she warned commissioners they are likely to get telephone calls from unhappy residents. She said the situation isn’t much better at the Minden office operated by DMV.
“The best way to explain it is that this a statewide program and it’s not Douglas County’s problem,” Byington said.