Self storage hosts grand opening

Airport Road Self Storage is hosting its grand opening Sep. 15 from 11 a.m. to 3 p.m.

The grand opening will include a ribbon-cutting ceremony, a raffle and refreshments from Backroads Bar and Grill. Joining the festivities at 1 p.m. will be radio station 94.5 Cub Country.

Manager Tyler Blackboard said he is excited for the community to come out and see the facility. Blackboard and his wife, co-manager Kylene Blackford, live on the premises to assist customers as much as possible.

Besides on-site management, Airport Road Self Storage offers 24-hour video surveillance, computerized keypad entry and exit gates, and storage units for boats and RVs.

For more information, call (775) 782-5040.

Eddy recognized for customer satisfaction

Minden American Family Insurance agent Mike Eddy has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. Eddy joins other American Family agents who have demonstrated they provide an outstanding customer experience.

Eddy has been an agent for American Family since October 2000. His office is located at 1687 Highway 395, Ste 4, Minden.

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent.

In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

College construction instructor arrives

In conjunction with Western Nevada College offering a new bachelor's degree in construction management, Dr. Jerold Stegeman has joined the college as the new construction management instructor.

He is teaching several classes this fall including construction materials and methods; soils, site work, concrete and testing; regulatory agencies; and construction site safety.

Stegeman comes to Western from the University of Nebraska Construction Management Program where he was an assistant professor. He was also an assistant professor at Louisiana Tech University, and a graduate instructor at the University of Nevada, Las Vegas, where he earned a doctorate in civil and environmental engineering.

He has a master's degree from UNLV.

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