NV Energy warns customers about fake callers
July 3, 2013
NV Energy has learned that persons identifying themselves as employees of the company are calling customers and threatening to disconnect their power if a credit card payment or cash transfer is not made over the phone immediately. NV Energy does not call customers and solicit payments. If customers receive a call asking for a payment, they should refuse and call local law enforcement official or NV Energy if they have additional questions.
Customers may also call NV Energy’s Customer Service Department in Reno at 775-834-4444, or toll free from other parts of northern Nevada at 800 962-0399.
Customers who may be at risk of having their power disconnected because of nonpayment will receive 10- day and 48-hour notices via U.S. Mail.
In addition, NV Energy requires field employees and contractors to wear identification badges at all times. Anyone claiming to be a NV Energy employee or contractor will be happy to present a badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field.