NV Energy has learned that persons identifying themselves as employees of the company are calling customers and threatening to disconnect their power if a credit card payment or cash transfer is not made over the phone immediately. NV Energy does not call customers and solicit payments. If customers receive a call asking for a payment, they should refuse and call local law enforcement official or NV Energy if they have additional questions.
Customers may also call NV Energy’s Customer Service Department in Reno at 775-834-4444, or toll free from other parts of northern Nevada at 800 962-0399.
Customers who may be at risk of having their power disconnected because of nonpayment will receive 10- day and 48-hour notices via U.S. Mail.
In addition, NV Energy requires field employees and contractors to wear identification badges at all times. Anyone claiming to be a NV Energy employee or contractor will be happy to present a badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field.