by Scott Neuffer

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September 18, 2012
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Chamber speaker: Customer service and experience can best behemoth Walmart

With a new Walmart in south Gardnerville expected to open its superstore doors by the holiday shopping season, local retailers and other small businesses can take nothing for granted.

"In today's economy, in today's changing world, can you just show up?" international speaker, author and business strategist Barbara Wold asked a gathering at Carson Valley Inn last week. "No, not at all. Whenever you make promises to your customers, you got to live up to them today."

Wold was the featured speaker during the Carson Valley Chamber of Commerce's proactive seminar entitled, "How to profit from Walmart's arrival." About 30 …

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The Record Courier Updated Sep 19, 2012 06:29PM Published Sep 18, 2012 06:26PM Copyright 2012 The Record Courier. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.